![]() + Technical School education with area of concentration in Information Technology + Experience with training/mentoring/coaching/helping others understand a process + Utilize call tracking software for knowledge base and historical research. + Train and stay current on new applications and changes to the member portal, vendor portal and all supported applications as detailed above. + Test new applications or modifications to the member and vendor portals. + Assist UPC Coordinator, EDI Vendor Support, and Retail Technical support with assigned projects. + Monitor 2 nd level call alerts keeping users updated on issue status. + Escalate calls to 2 nd level PC/Web support, Infrastructure or the business users as appropriate. + Provide support for our Market Savings Builder application. Administer inventory control for applicable hardware. + Provide full support and administration of the Mobile Assistant program. + Troubleshoot reported portal and application errors. Maintain content in areas of responsibility. + Answer member and vendor call and email questions regarding portal applications including but not limited to the base site, catalog, claims, invoices, lumber and commodities catalogs, image search, market sites, Sneak Peek and bulletins. + Participate in phone support rotation / group receiving member and vendor calls. Travel Minimal travel may be required if needed for trainingÄescription This group provides technical phone support for members and vendors with questions regarding member portal (), vendor portal, Retail Assistant / Retail Wizard, Mobile Assistant, and data communications. Reports to Business Technical Support Manager
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |